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Frequently Asked Questions
I want to cancel my booking
Please refer to the cancellation policy in your confirmation email. (Most of our bookings are non-refundable within 7 days before arrival) If you are cancelling within the policy, please drop an email to firstname.lastname@example.org. Refunds for valid cancelled bookings shall be processed between 7-10 Indian working days
I'm arriving early and would like an early check-in
Early check in is subject to availability upon arrival. However you can always use our common facilities such as common areas, washrooms, wifi etc and even store your luggage with us if you want to step out
I'd like a lower bed
Lower bed is subject to availability upon arrival. However we will try our best
Is it pet friendly?
We love pets! You can stay with your pet if you book a private room only. Please refer to the pet policies under the house rules page
I want a late check out
Late check-out is difficult as we have to get the rooms ready for the next arrivals. However once you vacate your bed at 12 noon you may relax in the common areas until 10 PM for no charge. Feel free to even use our facilities such as common washrooms, Wi-Fi & luggage storage
Is it safe?
We have 24x7 dedicated security guards, individual digital locks with a secret code for each room and individual lockers inside the dorms to ensure a safe & secure stay